These Terms of Service (“Terms”) govern access to and use of the InvoiceDeX software platform, websites (including https://invoicedex.ai and related subdomains such as pos.invoicedex.ai), and related services (collectively, the “Service”).
The Service is operated by Friarun Pty. Ltd. (“we”, “us”, “our”), trading as InvoiceDeX. By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.
1. Definitions
- Customer means the business or individual that subscribes to the Service.
- User means any person authorised by the Customer to access the Service.
- Customer Data means data, files, invoices, product catalogues, sales and POS records, configurations, media, and other content submitted to or generated in the Service by or for the Customer.
- Integrations means third-party services the Customer connects (for example accounting, POS hardware providers, email, Canva, or payment networks).
2. The Service
InvoiceDeX provides multi-tenant business software for invoice processing, supplier and product management, reporting, store operations, point-of-sale related features, customer-facing media, and related workflows. Features available to you depend on your subscription plan, configuration, and permissions.
We may improve, add, or discontinue features with reasonable notice where practical. We do not guarantee that any particular third-party integration will remain available indefinitely.
3. Accounts and eligibility
- You must provide accurate registration information and keep credentials secure.
- You are responsible for all activity under your accounts and for managing User access and roles.
- You must not share accounts in a way that circumvents licensing or security controls.
- We may suspend access for security risk, non-payment, or material breach of these Terms.
4. Customer responsibilities
You agree that you will:
- Use the Service only for lawful business purposes and in compliance with applicable laws (including tax, employment, privacy, and consumer laws where relevant);
- Ensure you have all rights needed to upload Customer Data (including personal information of staff, suppliers, or customers);
- Configure store, POS, pricing, and media settings carefully — you are responsible for prices charged, tax settings, and content shown on customer displays;
- Not reverse engineer, abuse, overload, or attempt unauthorised access to the Service;
- Not upload malware or content that is illegal, defamatory, or infringes third-party rights;
- Comply with third-party terms for any Integration you enable (including Canva, card schemes, and accounting providers).
5. Subscriptions, fees, and taxes
- Fees, credits, and plan limits are as described in your order, in-app plan, or proposal.
- Unless stated otherwise, fees are exclusive of GST and other applicable taxes.
- Unpaid amounts may result in suspension after notice.
- Except where required by law or stated otherwise, fees are non-refundable once a billing period has commenced.
6. Customer Data and intellectual property
- Your data: As between you and us, the Customer retains ownership of Customer Data.
- Licence to us: You grant us a non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service.
- Our IP: We and our licensors own the Service software, branding (including the InvoiceDeX name and marks), documentation, and underlying technology. No rights are granted except as expressly stated.
- Feedback: You may provide feedback; we may use it without obligation to you.
7. Third-party integrations (including Canva)
If you connect Integrations, you authorise us to exchange data with those providers as needed for the features you enable. For example, a Canva connection may allow listing and exporting designs you select so they can be used as store media in InvoiceDeX.
- Integrations are subject to the third party’s own terms and privacy policies.
- We are not responsible for outages, API changes, or data handling by third parties.
- You may disconnect Integrations at any time; we will stop new access and handle tokens as described in our Privacy Policy.
8. Point of sale and store media
- POS and customer display features are tools to support your stores. You remain responsible for till operations, pricing accuracy, promotions, and compliance with measurement and trading rules that apply to your business.
- Offline or queued operations may occur; you should verify critical transactions when connectivity is restored.
- Media and branding shown on customer displays are controlled by you; you must ensure content is appropriate and lawful.
9. Confidentiality
Each party must protect the other’s non-public business information with reasonable care and use it only for purposes related to the Service, except where disclosure is required by law or already public through no fault of the receiving party.
10. Privacy
Our collection and use of personal information is described in the Privacy Policy. By using the Service you acknowledge that policy.
11. Service levels and support
We aim for high availability but do not warrant uninterrupted or error-free operation. Support is available via [email protected] and in-product support tools where enabled. Planned maintenance may occur with notice where practical.
12. Warranties and disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes non-excludable rights under the Australian Consumer Law.
13. Limitation of liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or lost profit damages;
- Our aggregate liability arising out of or related to the Service in any 12-month period is limited to the fees you paid us for the Service in that period;
- We are not liable for decisions you make based on OCR, AI extraction, pricing suggestions, forecasts, or third-party data.
14. Indemnity
You will indemnify and hold Friarun Pty. Ltd. harmless from claims arising from your Customer Data, your use of the Service in breach of these Terms or law, or your Integrations, except to the extent caused by our wilful misconduct.
15. Suspension and termination
- You may stop using the Service at any time; subscription cancellation follows your plan terms.
- We may suspend or terminate for material breach, illegal use, or risk to the platform.
- On termination, your right to access the Service ends. We may retain data as required by law or as described in the Privacy Policy, then delete or de-identify it in the ordinary course.
16. Changes to these Terms
We may update these Terms by posting a revised version on this page and updating the Effective date. Material changes will be communicated where reasonable (for example in-app notice or email). Continued use after the Effective date constitutes acceptance.
17. Governing law
These Terms are governed by the laws of Queensland, Australia. Courts of Queensland (and appellate courts) have non-exclusive jurisdiction, subject to any non-excludable consumer rights.
18. Contact
Friarun Pty. Ltd. trading as InvoiceDeX
Support: [email protected]
Website: https://invoicedex.ai